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Highlight Sports FAQs

2008 UCA West Coast National Cheerleading Championships

UPDATE, UPDATE: Everything is now online for ordering!

Order Here!

Order 2008 UCA West Coast Championships
DVD, Pictures, and Posters Today!

Here are some of the Frequently Asked Questions regarding this year’s event:

  1. When will photos and DVDs of the 2008 UCA West Coast Nationals (Kodak Theater) be available to view online?
  2. Some parents were not able to order the complimentary DVD. How can they order now?
  3. How can I buy a team photo from the 2008 West Coast Championships at the Kodak Theater?
  4. How much do the products (DVDs, Pictures, Posters, and BigPics) cost?
  5. What exactly is on the free DVD?
  6. Where do we go to see the pictures?
  7. When will the UDA dance portion of the West Coast Nationals be available? 

    UPDATE

  8. How many routines can I get on my Free DVD?
  9. What if I can’t find my team?

(If you have others, let us know in the comments box.)

Answers

1. When will photos and DVDs of the 2008 UCA West Coast Nationals (Kodak Theater) be available to view online?

They are online now! Click here to order.

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2. How can parents order now?

All the information is available. Parents who didn’t order at the event will be able to order now online. This link will take you through the ordering process as it was presented at the event.The only difference will be that rountines will not be available to preview prior to ordering online. Pictures, posters, and BigPics will be available to preview before ordering.

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3. How can I buy a team photo?

Team photos, both action and still shots, are available. You can go through the ordering process, look at the pictures of your team, and select the size and quantity you would like to order.

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4. How much do the products (DVDs, Pictures, Posters, and BigPics) cost?

Personalized DVDs are Free! There are three shipping options for the Free DVDs:

1) Shipped directly to your home in about 2 weeks. The shipping fee is only $10.

2) Shipped to your coach in about 8 weeks. This is free. If you want to personalize your own DVD (participants name on the actual DVD and DVD Menu plus choice of up to 10 routines), you will need to go through the ordering process individually. It is not the coaches sole responsibility to order all the personalized DVDs for their team members. It will, however, be up to the coach to get all participants their Free DVD once they’ve been shipped with this option.

3) Shipped to your coach in about 8-10 weeks. If participants do not do anything, a generic version of your team DVD will be shipped to you in about 8-10 weeks. By “generic” we mean only your team’s routines (no more than 10).

Still Pictures
• 4*6 photos – $16/picture online
• 5*7 photos – $16/picture online
• 4 Wallets – $16/picture set
• 8*10 photos – $26/picture online
• 11*14 photos – $36/picture online
• 16*20 photos – $46/picture online
• 24*36 photos – $56/picture online

Action Pictures – FREE + Shipping

• 4*6 photos – Free + $6/picture for shipping
• 5*7 photos – Free + $6/picture for shipping
• 4 Wallets – Free + $6/picture set for shipping
• 8*10 – Free + $11/picture for shipping
• 11*14 – Free + $16/picture for shipping
• 16*20 – Free + $21/picture for shipping
• 24*36 – Free + $41/picture for shipping

Posters
• 11*14 – $48
• 16*20 – $58
• 24*36 – $78

BigPics (Personalized Fat Head)
• 2ft – $55
• 4ft – $80
• 6ft – $105

PACKAGES

Silver Packages (5% Savings) – $80
• Still Photo (8*10)
• DVD Shipped Home
• 11*14 Poster

Gold Package (10% Savings) – $86
• 16*20 Poster
• DVD Shipped Home
• Still Photo (8*10)

Platinum Package (15% Savings) – $119.75
• DVD Shipped Home
• BigPic (6 Foot)
• Still Photo (8*10)

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5. What exactly is on the free DVD?

Highlight Sports filmed every routine at the 2008 West Coach Nationals. All participants and coaches can put up to 10 routines of their choice on the free DVD. These routines can be their own, their friends, or other routines of their choice. Pictures are not included on the DVD.

There are three shipping options for the Free DVDs:

1) Shipped directly to your home in about 2 weeks. The shipping fee is only $10.

2) Shipped to your coach in about 8 weeks. This is free. If you want to personalize your own DVD (participants name on the actual DVD and DVD Menu plus choice of up to 10 routines), you will need to go through the ordering process individually. It is not the coaches sole responsibility to order all the personalized DVDs for their team members. It will, however, be up to the coach to get all participants their Free DVD once they’ve been shipped with this option.

3) Shipped to your coach in about 8-10 weeks. If participants do not do anything, a generic version of your team DVD will be shipped to you in about 8-10 weeks. By “generic” we mean only your team’s routines (no more than 10).

The reason we wait 8-10 weeks to ship to the coach is because we want to give everyone about 4-6 weeks to personalize their DVD online. After 4-6 weeks, we will begin processing all the “ship-to-coach” orders and they will be shipped in the order they were received.

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6. Where do we go to see the pictures?

All the information will be available at www.HighlightSports.com by no later than Monday of next week (March 10th). Parents who didn’t order at the event will be able to go to a link provided at the home page of www.HighlightSports.com. This link will take you through the ordering process as it was presented at the event.

Team photos, both action and still shots, will be available shortly. You will be able to go through the ordering process, look at the pictures of your team, and select the size and quantity you would like to order.

Action shots are complimentary and have shipping costs that start at $6/picture based on size.

Still shots are not complimentary and start at $15/picture* based on size.

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7. When will the UDA dance portion of the West Coast Nationals be available?

All products (DVDs and Photography) will be available at www.HighlightSports.com by no later than Monday of next week (March 10th). This is for the cheer portion of the competition and the dance portion as well.

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8. How many routines can I get on my Free DVD?

All participants and coaches can put up to 10 routines of their choice on the free DVD. These routines can be their own, their friends, or other routines of their choice. Pictures are not included on the DVD.

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9. What if I can’t find my team?

The best news is that we didn’t leave your team out.  We got footage and pictures of everyone.  There were a few teams that didn’t have time to take their still shots back stage; however, we gave them options to come back later if they wanted to.

To find your team there are a few options:

1) Select all the teams that have your team name on them. Some of the Levels changed last minute which means your team may be listed as Level 8 and is really a Level 2 team.

2) Check other teams that were in your division – teams you competed against.  This is not likely, but once in a while two teams get put in the same folder by accident.

As of today, March 7th, teams should be up to date based on the information we have been given.

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Thank you for your business with Highlight Sports. We look forward to helping you preserve your dance and cheerleading memories. If you have any other questions, let us know.

*shipping and handling not included

This entry was posted on Monday, March 3rd, 2008 at 11:35 pm and is filed under Cheerleading, UCA. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

36 Responses to “Highlight Sports FAQs”

  1. UCA West Coast Nationals 2008 - Here We Come! Says:
    March 4th, 2008 at 12:07 pm

    [...] Visit the Highlight Sports FAQs page for the 2008 UCA West Coast Nationals to find answers to most [...]

  2. Megan Says:
    March 4th, 2008 at 5:32 pm

    i was wondering when the UDA pictures will go up?

  3. Nate Says:
    March 4th, 2008 at 5:47 pm

    Thanks for the question Megan. I’ve added this to the FAQs and here is the answer:

    All products (DVDs and Photography) will be available at http://www.HighlightSports.com by no later than Monday of next week (March 10th). This is for the cheer portion of the competition and the dance portion as well.

  4. Kirsten Says:
    March 6th, 2008 at 3:07 pm

    Why did every other teams pictures get their pictures posted except SoCal All Stars level 3?

  5. Nate Says:
    March 6th, 2008 at 5:21 pm

    Great questions Kirsten.

    The first recommendation would be to check each listing of your team. The Levels actually were changed after the UCA gave us the list – so you’re pictures may be there but the level is wrong.

    If that doesn’t work and you can’t find the pictures, let me know.

  6. A Bourque Says:
    March 6th, 2008 at 11:13 pm

    When filling out the information at the end of the ordering process, I don’t see out team name listed. Is this required for the free DVDs?

    (Comeaux High School)

  7. Nate Says:
    March 6th, 2008 at 11:32 pm

    A Bourque –

    Thanks for the inquiry. Having your team information is important, especially if you want the DVD shipped to your coach.

    If your team name doesn’t appear at the check out, please send an email to nate (at) highlightsports (dot) com (nate@highlightsports.com) with the coaches information. We will get that updated right away.

    If you are having a hard time with the payment process or would like to purchase over the phone, email your phone number with information to the same email address (nate@highlightsports.com) and someone from our office will contact you within 24 hours.

    Let us know if you have any other questions!

  8. Michele Says:
    March 6th, 2008 at 11:45 pm

    I WAS WONDERING IF YOU HAVE THE TEAM PHOTOS FOR CYPRESS HIGH SCHOOL JV SMALL? I DID NOT SEE THEM WHILE VIEWING THR PHOTOS. I WOULD LIKE TO PURCHASE THHEM IF THEY ARE AVAILABLE.

  9. Trisha Stewart Says:
    March 7th, 2008 at 12:19 am

    We attended the UCA West Coast Championships. I am unable to find pics for Small Youth level 2 team

  10. Lori Says:
    March 7th, 2008 at 6:20 pm

    Can we get the photos on a disc. I do online scrapbooking and would love to get a disc of our school

  11. Nate Says:
    March 7th, 2008 at 10:30 pm

    Lori,

    Thanks for the inquiry. This is a possibility but not something we’ve done in the past. Send me an email with your phone number and I’ll call you on Monday to talk about options.

    If you are interested in last years event at the Kodak Theater on CD, we can definitely do that one right away. We can talk about this Monday as well.

    Sincerely,

    Nate Moller
    Marketing Director
    http://www.HighlightSports.com
    nate@highlightsports.com

  12. Michele Says:
    March 9th, 2008 at 12:42 am

    I checked all the teams that Cypress High School small jv competed with and i did not see the team still photo. My daughter said they did get their pictures taken back stage. olease let me know how i could get them. i want to buy them.

    michele (Cypress High School)

  13. Nate Says:
    March 9th, 2008 at 8:36 pm

    Hello Michele,

    Unfortunately, if they didn’t take still photos prior to their performance or didn’t go back afterwards, then we didn’t get a still photo of their team.

    We are really grateful to the UCA for running such a well organized event that allows us to get team pictures taken right before they go on stage. I’m not sure why your team didn’t get theirs taken.

    Action shots are available and many of them turned out really well. Hope you find some you like.

    Sincerely,

    Nate Moller
    Marketing Director
    http://www.HighlightSports.com

  14. Shannon Meade Says:
    March 10th, 2008 at 2:53 pm

    My daughter did have her pictures taken before the show (Cyprus High School). Why are they not showing up. This system is very difficult. Please don’t give me any marketing propoganda like you did for Michele.

  15. Nate Says:
    March 10th, 2008 at 8:28 pm

    Hello Shannon,

    Thanks for your comment. We do our best to provide the easiest and best system. We process high quality, personalized DVDs and photographs – a service that you won’t find anywhere else at the price we offer. If you have recommendations on how we can make our system easier for you, I’d love to hear them and try to implement them.

    You’re welcome to go through the database of pictures and look for your team; I will also look to see if we can find your team. Is the team you are looking for the Cyrus High Small JV? (Orange and Black colored uniforms?)

    Let me know.

  16. Michele Says:
    March 10th, 2008 at 10:24 pm

    Hello Nate,

    Cypress High School Small JV team did take still photos. I can not find them. This was my daughters 1st year at ths compatition and her last year. she graduates this year and i wanted to purchase the pics. There were not a lot of action pics of her.

  17. Kim Parker-Polito Says:
    March 10th, 2008 at 11:51 pm

    Your email of customerservice@highlightsports.com returns emails with message of “unknown user/mailbox” & also your order confirmation page does not render any order # or information. I have the completed PayPal Payment Transaction Item #HS47d614e3b58ea instant payment receipt for $60 – please provide confirmation of order to the email address listed above. Thank you.

  18. Shannon Meade Says:
    March 11th, 2008 at 8:18 am

    Nate,

    Thanks for the marketing propoganda. I am sorry but your comment doesn’t help my situation.

  19. Nate Says:
    March 11th, 2008 at 10:31 am

    Shannon,

    Again, I’m not sure what you mean by “marketing propaganda”. Like I said, I will look for your still shots in our database and I invite you to do the same.

    Thanks.

    Kim,

    The best email to use is info@highlightsports.com. I sent you an order confirmation recently as well. Thanks for your business.

    Michele,

    I will look for the still shots of your daughters team and let you know via email. Thanks for your patience.

  20. Claudia Says:
    March 12th, 2008 at 7:38 am

    I am unable to find the team photo of St. Simon and Jude, large Jr. high division. Thanks

  21. UCA West Nationals Orders are Being Shipped! Says:
    March 20th, 2008 at 3:07 am

    [...] Order Status « Highlight Sports FAQs [...]

  22. Erin Asamoto Says:
    March 24th, 2008 at 3:23 pm

    I cannot order pictures through the cite. I enter all my personal information and then I get an error button pop up. Please let me know how I might be able to order pictures without having the error keep popping up. Thank you.

  23. Nate Says:
    March 24th, 2008 at 8:45 pm

    Hello Erin,

    Send me an email at nate (at) highlightsports (dot) com with your phone number so I can call you and walk you through the process.

    Talk to you soon.

    Nate Moller
    Marketing Director
    http://www.HighlightSports.com

  24. Mary Dawson Says:
    April 2nd, 2008 at 11:55 am

    I ordered a free DVD of Kodak Theatre West Coast Championships and paid my $10 fee. I never received the video. I also went online and ordered photos which I never received. Could you please check on the status? My daughter, Maddy Dawson, is from San Marcos High School Varsity. Thank you! Mary Dawson

  25. Kim Says:
    April 2nd, 2008 at 5:58 pm

    I HAVE SENT YOU SEVERAL EMAILS REQUESTING SHIPPING STATUS ON ORDER # HS47d614e3b58ea – PAID IN FULL AND ORDERED ON MARCH 10, 2008 IN THE AMOUNT OF $60.00 (DVD PLUS SEVERAL PHOTOS TO BE SHIPPED TO MY HOME)…WITH NO RESPONSE! PLEASE EMAIL ME WITH A PHONE NUMBER TO CONTACT, AS AT THIS POINT I BELIEVE THAT YOUR COMPANY HAS NOT ATTENDED TO THIS ORDER FROM THE KODAK THEATER EVENT! THANK YOU.

  26. Nate Says:
    April 3rd, 2008 at 10:37 pm

    @Mary Dawson and @Kim

    Thanks for your patience. All orders have been processed and shipped. We have sent emails to a few clients whose order did not go through to make sure all the information we had was correct for shipping. If one of those orders was yours, you should have received an email and/or phone call.

    Thanks again for your patience and for your business with http://www.HighlightSports.com.

  27. Nate Says:
    April 3rd, 2008 at 10:38 pm

    Also Kim,

    The best email to use is info@highlightsports.com. I sent you an order confirmation recently as well via email. I hope you received that confirmation.

  28. Morgan Says:
    June 30th, 2008 at 7:33 pm

    I ordered a DVD from the UCA west coast extreme 2007 a couple of weeks ago and still haven’t received it. Is their anybody i can contact because the customer service email doesn’t receive my emails.

  29. Nate Says:
    July 12th, 2008 at 10:25 pm

    Hey Morgan,

    I’ve checked our admin system for your order and don’t see the order. What email did you use? What’s the order number?

    I will look further in to this and get back to you soon.

  30. Roxey Says:
    August 14th, 2008 at 12:50 pm

    I was wondering about buying one of the pictures and having it just emailed to me so I can put it on our website. If you could let me know if that’s possible, that’d be great!
    Thanks
    Roxey
    foxeyroxey79@yahoo.com

  31. synthia Says:
    March 3rd, 2009 at 7:01 pm

    i competed on the team ttc extreme this weekend on sunday the 1st of march and our pictures were not posted could you please post them for me thanks

  32. synthia Says:
    March 3rd, 2009 at 7:04 pm

    hi nate my picture didnt get posted either for ttc extrme jr. level 3 and i looked through all of our competitors photos and ours wasnt there i was wondering if you could put them up for me or what the problem is

  33. synthia Says:
    March 3rd, 2009 at 7:26 pm

    hi i was wondering why every other team got there pictures posted except 4 mine and ive looked in all of them other levels i want 2 buy some pictures but you dont have my team up ttc extrme jr. level 3 can you please upload our pictures thanks

  34. Michelle Says:
    April 26th, 2009 at 11:26 am

    I ordered my free DVD at the competition yesterday, but only chose 7 routines. I would like to add two more. Is that possible?

  35. Marisa Says:
    April 25th, 2010 at 10:27 am

    I want to order a free dvd for the competition that was yester day at Juan Diego in Draper but all the the dances showing up from my studio are from two years ago!

  36. Nate Says:
    April 26th, 2010 at 10:59 am

    Hello Marissa,

    Thanks for the comment.

    Here’s the information you need:

    http://www.highlightsports.com/blog/2010/04/26/dance-america-nationals-2010-dvds-pictures/

    If you have any other questions, please let me know. Please let all your team members know about this link too.

    Nate Moller
    nate@highlightsports.com

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